Responsible Gambling Policy
At ZebraWins we take responsible gambling seriously. We want every player to enjoy controlled play in a safe environment, so we provide clear tools and practical help to manage time, money and behaviour. If you ever feel your gambling is becoming a problem, we encourage you to use the available controls and contact our support team for assistance.
Our player protection principles
We focus on prevention, early intervention and informed choice. We provide spending and time controls, clear account history, and a straightforward route to pause or close an account. We also train our support team to spot signs of harm and to act quickly and respectfully when help is needed.
Activity-control tools
You can set and change safety settings from your account. Available tools include deposit limits, loss limits, session time limits, reality checks, cooling-off periods and self-exclusion. These tools are designed to be simple to use and effective immediately.
Deposit limits
Set daily, weekly or monthly deposit limits to control how much you put into your account. Limits can be reduced at any time and increases are subject to a cooling-off period. We recommend choosing a limit you are comfortable with and reviewing it regularly.
Loss limits
Loss limits let you cap the amount you can lose over a chosen period. These operate alongside deposit limits and cannot be bypassed. Use loss limits to keep your play within affordable boundaries and to avoid chasing losses.
Time limits and breaks
Session limits and reality checks help you monitor how long you play. You can set automatic reminders, force periodic log-outs or apply an account break for a set number of days. Cooling-off options allow you to take a short pause without permanently closing your account.
Self-exclusion and account closure
For longer-term action you can self-exclude. Self-exclusion prevents account access and, where applicable, blocks registration across participating UK services via GAMSTOP. If you want to self-exclude or close your account, contact our team and we will guide you through the process and next steps.
Recognising problem behaviour
Warning signs may include:
- Spending more or for longer than intended
- Chasing losses or increasing stake to recover money
- Neglecting work, family or other commitments
- Borrowing money to gamble or hiding gambling activity
- Feeling distressed, anxious or unable to stop
Practical tips to stay in control
Plan a budget before you play, set deposit and session limits, use reality checks, avoid gambling when stressed or tired, and review your account history regularly. If you notice worrying patterns, reduce limits or take a break straight away.
Professional help and support
If you need extra support, contact GamCare, BeGambleAware or register with GAMSTOP. For immediate advice you can call the GambleAware helpline on 0808 8020 133. You can also get in touch with our support team at [email protected] and we will point you to appropriate help and options.