Privacy Statement
At ZebraWins we take your privacy seriously. This page explains what personal and technical information we collect when you use our site, how we use and protect that information, and the choices available to you. We aim to be clear about data handling so you can make informed decisions when registering, playing or contacting customer support.
Types of data we collect
We collect a range of information to operate your account and provide our services. This includes personal data, technical data and transactional data.
Personal data
Personal data covers the information you provide when registering or verifying your identity. Typical items include your name, date of birth, address, phone number, email address, and identity documents used for verification.
Technical data
Technical data relates to your use of the site and devices. We collect IP address, device and browser information, operating system, login timestamps, and other diagnostics that help us deliver and secure the service.
Transactional data
Transactional data covers deposits, withdrawals, bet and game history, payment method details (partially masked), and customer-support interactions. We use this information for account management, payments and regulatory compliance.
How we use your information
We use data to create and manage your account, process payments, verify identity, prevent fraud, meet regulatory obligations, and provide customer support. We also use aggregated and anonymised data for service improvements and security monitoring. We do not use your personal information for purposes you have not authorised.
Data protection practices
We implement technical and organisational measures to protect your information from unauthorised access, loss or misuse. This includes encryption in transit, access controls, and routine security reviews. Access to personal data is restricted to staff and third parties who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site performance and deliver basic functionality. You can manage cookie preferences via your browser or our cookie settings. Third-party services may also place cookies for analytics and advertising.
User rights
You have rights regarding your personal data, including the right to access, correct or request deletion of your information, and to object to certain processing. We will consider and respond to requests in line with applicable UK data protection law.
Access, correction and deletion
To access, update or delete your data, contact [email protected]. We will verify your identity before making changes and will retain certain records where required by law or for legitimate business purposes.
Information sharing and third parties
We may share data with payment processors, verification providers, fraud-prevention services, regulatory authorities and other trusted partners who support our services. All third parties are required to protect your data and may only use it for permitted purposes.
Privacy policy updates
We may update this policy to reflect changes in our practices or legal requirements. When material changes occur we will notify logged-in users or publish a notice on the site. If you have questions about this policy, please contact [email protected]. Thank you for trusting Zebra Wins with your information.