Terms of Use

These terms and conditions explain the rules that apply when you use the ZebraWins website and services. We set out the relationship between us and our users, how accounts should be used, and the basic operational rules you must follow when playing or placing bets. By registering or using the site you agree to comply with these terms and any specific promotion rules that apply.

Account responsibilities

You are responsible for keeping your account details accurate and secure. Only one account is permitted per person unless we agree otherwise. Do not share login credentials and notify us immediately if you suspect unauthorised access. We may suspend or close accounts that appear fraudulent or are used to circumvent limits, and we may retain winnings where terms are breached.

Eligibility requirements

Only users who meet eligibility criteria may open an account. You must be 18 or over and provide true personal information during registration. We require identity and payment verification before processing withdrawals. If we cannot verify your identity, we may restrict access or refuse transactions until checks are complete.

Acceptable platform use

Use of the site is limited to lawful, personal play. Prohibited actions include exploiting software or promotions, using bots or automated systems, collusion, and attempting to manipulate games or results. Repeated or serious breaches may lead to account closure, withheld funds and a ban from future use.

General bonus and promotion rules

Promotions and offers are subject to specific terms which form part of these conditions. Eligibility can depend on jurisdiction, account status and history. Each promotion will state contribution rates, wagering requirements, maximum bet limits and expiry. We reserve the right to refuse, withdraw or reverse any bonus where we reasonably suspect abuse, bonus hunting or other unfair play.

Deposits and withdrawals

Available payment methods and minimums depend on your country and account verification. For UK accounts typical minimums are £10 for deposits and £20 for withdrawals. Withdrawals are usually processed after identity and payment checks and may be returned to the original payment method where possible. We may delay or refuse payments where required to complete security checks or to comply with legal obligations.

Dispute resolution

If you have a complaint, contact our support team in the first instance so we can investigate. Please include relevant account and transaction details. We aim to resolve disputes quickly and fairly. If an issue remains unresolved you may refer the matter to the appropriate independent dispute resolution body or regulator for your jurisdiction where such routes are available.

Updates to terms and conditions

We may amend these terms at any time. Material changes will be communicated by a notice on the site or by email. Continued use after changes are published constitutes acceptance of the revised terms. It is your responsibility to review the terms periodically.

Responsible play

Zebra Wins provides tools such as deposit limits, time-outs and self-exclusion. If you need support, please use these tools or contact [email protected] for help and referral to specialist organisations including BeGambleAware.